Your find the most frequently asked questions presented to our support staff. If you don't find your question answered here, please don't hesitate to call or email our support staff.
Q: What if we already have a tape backup system?
Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.
Q: What if we already have a Zip drive?
Frankly, we believe that it is not optimal for most people to use a zip or other removable disk media for backup. A remote backup service is completely automated and has the required file redundancy to protect important data. The only safe way to use a zip drive for backup is to have three disks and make the same backup three times. That way when one of the disk fails you are still protected.
Q: Onsite, Offsite - What's The Difference?
Basically, remote backups work like regular tape backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to a computer file storage system safely off-site.This usually happens at night while your business is closed and nobody is using the computers. It's completely automatic. In fact, you may forget it's working every night.
Q: Why Are Remote Backups Considered More Beneficial?
The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed. Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.
Q: Will you help me set up my software?
We offer free on-site setup in a limited geographical area. We always offer unlimited email tech support to get you up and running. Please check out our online manuals and setup guides first as they will generally answer all your questions.
Q: How long will a remote backup take?
Offices with high-speed internet connections should find this service comparable with tape drives. Dial up users will be able to do incremental backups in thirty to sixty minutes. The initial backup can take several nights to complete. We recommend backing up the most important files first and then selecting other files as the backup progresses. Or, the initial backup can be run over the weekend. Also, we can come to your office and make the initial backup of your system.
Q: How do I know if a backup was successful?
PCSBackup sends a confirmation email after each backup session informing you of the status of the backup, number of files backed up and size of the backup. Log files attached to the email will give more specific details regarding the actual files which were backed up or any problems that may have occurred.
Q: What if my modem connection fails during a backup?
If a transmission is interrupted in the middle of a backup, Rbackup™ will attempt to re-establish a connection and resume the backup from where it was interrupted.
Q: Can I backup my network?
Yes. Rbackup™ can be set up to backup drives that are networked together.
Q: How many computers can I backup?
As many as you like. Each computer must have it's own ID and password. The only limitation is the amount of data storage you signed up for. All data from your computers will be pooled together into one account. Check the pricing page for details.
Q: Can I backup my entire computer?
Theoretically you could. Backing up your entire computer would take up enormous amounts of data storage and as a result be very costly and take a long time to complete.Most of the files on your computer are called "application files". These are the files which are installed when you install a new software program on your computer. They are easily replaced by re-installing the application. The files you want to backup are the data files created by these applications, such as word processing or spreadsheet documents, database files, etc. In other words all the important, irreplaceable files.
Q: How many backups do you keep?
As many as you like. Keep in mind that the more you keep and the longer you want us to store them, the more data storage you will need.
Q: When are my backups done?
Whenever you want. You pick the schedule. We recommend scheduling your backups at night, after normal business hours. This limits the amount of files in use at the time of the backup thus providing a more comprehensive backup. Open files (files that are in use) cannot be backed up as they are controlled by the software using them. This prevents application errors from occurring and corruption of your data files.
Q: What does it cost to restore my data?
There is never a charge to restore your data. If you require on-site service there may be an additional service.
Q: How do I restore my data?
Rbackup™ lets you select individual files or folders for restoration. Follow the directions provided in the Support Manuals or the help section of the software. It is very easy. You can also search for individual files for restoration.
Q: What if I can't start my computer?
If you have a catastrophic loss, and must buy a new computer or hard drive, your must first re-install all the software on your new computer. Then install the Rbackup™ client software on your new computer, connect to the Internet and restore all of your data up to the point prior to the loss. In order to recover your data, you must have your encryption key or recovery diskette created at the time you first installed the original backup client software.
Q: Can I restore data to an alternate location to avoid overwriting a file?
Yes. You can restore your data anywhere you like on the computer it originated from or a shared drive on that computer.
Security & Encryption
Q: Where is my data stored?
Your data is stored on redundant servers at our secure storage facilities. The servers are backed up nightly and moved to an off-site facility for further protection. Out data center is a climate controlled and locked facility.
Q: Can you see my data?
Absolutely not. Only you have access to your data. Your data is encrypted BEFORE it leaves your computer. Only you have the encryption key required to "unlock" your data for restoration.
Q: How Secure Are Remote Backups?
Very. All files are encrypted using Blowfish, AES or DES encryption which is selected by the user with their own personal encryption key which is only known by the user of the system. Blowfish encryption has never been broken by a hacker. DES is used by the federal banking system.
Q: What is a personal encryption key?
The encryption key is the password used to backup and restore YOUR data from our servers. Without this key you cannot backup or restore your data, so don't loose it. When you set up your software be sure to write it down. The best protection is to also make a "Key Disk" which stores your encryptions key on a floppy disk. We do not have access to your data or encryption key. So if you loose it your data is not retrievable. Protect it with your life! You will be given the option to make a "Key Disk" during setup but you can also make one by going to the Option --> Change Key menu and click on Create Key Disk.
Q: What is encryption?
Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code. Several of our encryptions standards surpass the banking industry standards for online banking and ATM transactions.
Q: What type of encryption is available.
PCSBackup's Rbackup software supports these encryption standards and bit lengths. DES 56 bits, TDES (Triple DES) 168 bits, AES (new US Federal Standard) 128 bits, AES 192 bits, AES 256 bits (most secure), Blowfish variable key length to 448 bits. The multi-encryption feature makes RBackup™ the most secure backup software available. Plugin encryption modules are available for most countries.
Q: How do I decide which encryption standard to use?
We have pre-selected the recommended encryption level to make it easy for you to get set up and running quickly. This level of encryption balances performance with security allowing for efficient and secure transfers of your data. The encryption standard we suggest surpasses the regulations for the online banking industry so rest assured your data is safe. If you are familiar with encryption standards and wish to change the settings, you may do so when setting up the software.
Q: Why wouldn't I just choose the highest level?
The level of encryption used affects the amount of compression used on your data. Higher encryption levels results in larger backup files and longer backup times. This in turn results in higher backup fees due to the larger amount of disk storage space required. You must consider the level of security required for you data and the regulations that may be imposed on your industry. Online banking may require the highest form of encryption while a private business would require a lesser standard.
Q: What operating systems are supported?
RBackup™ runs on Windows 95, 98, NT, XP, ME, and 2000. RBackup™ supports all networks that run with these operating systems. We do not currently support Macintosh OS or UNIX.
Q: What kind of connection do I need?
You can use any internet connection, dial-up, ISDN, DSL or Cable. The faster the connection the faster the backup. We also offer direct modem connection between our servers and your computer for those clients who do not have an internet account.